The team at Missing Link abide by the Code of Conduct required of qualified members of the Institute of Videography.

We also keep abreast of our business responsibilities as members of the Federation of Small Businesses.

Business Ethics in Summary

The Business has a strong commitment to equal opportunities and anti-discrimination practice throughout its management and production values.
The impact on the environment is minimised through obtaining local supplies in bulk, reducing excess packaging, re-using materials and re-cycling waste wherever practical
Given the nature of our work we operate within strict child protection guidelines.

Our Mission

Creating high quality eye-catching media through filming, editing and production of DVD programmes, web streaming clips and audio-visual displays.

Specifically to:

~ Achieve high quality filming and editing
for DVD and video streaming applications;

~ Apply the latest in audio-visual technology;

~ Maintain a cost effective media production service
keeping overheads to a minimum;

~ Develop a presence across the public, private
and voluntary sectors;

~ Provide professional standards with a personal
flexible service uniquely available from a small business.

Key Policy Commitments

       Undertaking only those commissions that are entirely legal:
                        that do not risk causing public offence;
                        that do not discriminate in terms of
                        race, religion, culture, sexual orientation or gender;

      Supporting environmental protection policies:
                        re-cycling of materials;
                        local purchasing of supplies;
                        acquisition of low emission business vehicle;
                        sole use of green electricity (via Ecotricity);
                        single work base reducing commuting.
                       
       Providing an accessible service:
                        avoiding unnecessary technical jargon;
                        responding with staffed telephone reception service;
                        running easy to use secure web site;
                       
       Ensuring equal opportunities throughout business activity:
                        in accepting clients, sub contactors and suppliers;
                        in withdrawing services if personnel are faced 
                        with violent, offensive or discriminatory behaviour.

       Applying a commitment to quality:
                        maintaining qualification Master Member status with
                        the Institute of Videography (IOV);
                        carrying full professional indemnity insurance;
                        complaints referred initially to independent business                         partner;
                        unresolved complaints subject of independent                        arbitration provided by the IOV.

       Applying significant business resources each year to fundraising        for charity and in the promotion of business/community
       partnership projects.
       (Holder of Award in Education/Business Partnerships 2002).

1010 Campaign

Missing Link supports the 1010
campaign aimed at reducing the carbon
footprint created by our business activity
by 10% in the year 2010.

Individuals and businesses can support the campaign from here.

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